Member Experience & Financial Wellness Specialist

RIA Federal Credit Union; Silvis (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

R.I.A. Federal Credit Union is seeking a Member Service Representative to improve members' financial well-being by delivering friendly, knowledgeable service and handling routine banking needs in a collaborative branch setting.

The role emphasizes education on products, accurate processing of transactions, and teamwork, with opportunities to assist in supervisory tasks as needed. The ideal candidate will have a strong customer service background and familiarity with banking procedures.

Qualifications

• High School graduate or G.E.D. required.
• Two years of secondary education in a related field or equivalent work experience preferred.
• Experience in customer service, banking, and electronics preferred.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Handle banking transactions, including deposits, withdrawals, loan payments, transfers, and other teller duties.
• Open new accounts and loans, and provide member education on products and services.
• Assist in branch-wide tasks and moments when supervisor is unavailable.
• Maintain secure handling of cash, records, and customer data; build member relationships.

Job description

R.I.A. Federal Credit Union is seeking a Member Service Representative to improve members' financial well-being by delivering friendly, knowledgeable service and handling routine banking needs in a collaborative branch setting.

The role emphasizes education on products, accurate processing of transactions, and teamwork, with opportunities to assist in supervisory tasks as needed. The ideal candidate will have a strong customer service background and familiarity with banking procedures.