Member Experience Coach

Radiant Credit Union; Chiefland (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Radiant Credit Union is seeking a Member Experience Advisor to educate, coach, and support members while meeting sales, services, and operational expectations. The MEA will engage members face-to-face and over the phone to deliver high-impact experiences and discuss products and services to improve financial well-being.

The role emphasizes proactive member conversations about accounts and loans, with a focus on integrity and alignment with the Credit Union's values.

Qualifications

• One year to three years of similar or related experience.
• Strong interpersonal and communication skills.
• Ability to educate and coach members on financial products.

Responsibilities

• Proactively educate and engage current and prospective members.
• Interact face-to-face and by phone to build member relationships.
• Develop member financial solutions and apply need-based sales techniques.
• Partner with team to resolve root causes and expand opportunities.
• Maintain regulatory compliance and adhere to policies.

Skills

Customer service experience

Communication

Sales awareness

Education

High school diploma or GED

Job description

Radiant Credit Union is seeking a Member Experience Advisor to educate, coach, and support members while meeting sales, services, and operational expectations. The MEA will engage members face-to-face and over the phone to deliver high-impact experiences and discuss products and services to improve financial well-being.

The role emphasizes proactive member conversations about accounts and loans, with a focus on integrity and alignment with the Credit Union's values.