Private Jet Member Concierge - VIP Experience

inMy Jet; Oxford (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

NICHOLAS AIR in Oxford, MS is seeking a dedicated Member Experience Specialist to deliver white-glove service to our distinguished Members. You will be the primary point of contact, coordinating travel and special requests with precision and care.

In this role, you will build lasting relationships with ultra-high-net-worth clients, collaborating with internal teams to ensure flawless trip execution while upholding the brand’s standards of discretion and exceptional service.

Qualifications

• Experience in luxury travel or private aviation preferred.
• Excellent communication and problem-solving abilities.
• Ability to coordinate complex itineraries with precision.
• Discretion and professionalism required for high-net-worth clients.

Responsibilities

• Serve as the primary contact for Nicholas Air Members, delivering white-glove service.
• Coordinate all aspects of Member travel, including schedules, catering, and ground transport.
• Foster strong Member relationships by anticipating needs and preferences.
• Collaborate with internal teams to ensure seamless trip execution.
• Proactively communicate and provide effective solutions to Members.
• Maintain Nicholas Air standards and elevate the Member experience.

Skills

Customer service

Relationship building

Travel coordination

Attention to detail

Tools

CRM software

Job description

NICHOLAS AIR in Oxford, MS is seeking a dedicated Member Experience Specialist to deliver white-glove service to our distinguished Members. You will be the primary point of contact, coordinating travel and special requests with precision and care.

In this role, you will build lasting relationships with ultra-high-net-worth clients, collaborating with internal teams to ensure flawless trip execution while upholding the brand’s standards of discretion and exceptional service.