Member Experience Specialist

Boeing Employees Credit Union; Oregon (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) match up to 3%

401(k) company contribution 4%

Health, Dental and Vision insurance

PTO program

Tuition reimbursement

Job summary

BECU in the United States is seeking a Contact Center Associate who will support members by handling 70–100 inbound calls per day, resolve inquiries, and document interactions. You will work to meet quality, productivity, and satisfaction KPIs while delivering empathetic, high‑level service. Training runs Monday–Friday, 8:00 AM–4:45 PM PST, with after‑training hours to follow.

Reside in WA, OR, or ID. A High School Diploma plus 1 year of customer service (or a Bachelor’s) is required, with

Qualifications

• High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
• Minimum 2 years of customer service experience required.

Responsibilities

• Handle 70-100 inbound calls per day in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with call quality standards and KPIs.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.
• Meet performance standards for schedule adherence, attendance, and processes.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Communication

Education

High School Diploma

Bachelor's Degree

Job description

BECU in the United States is seeking a Contact Center Associate who will support members by handling 70–100 inbound calls per day, resolve inquiries, and document interactions. You will work to meet quality, productivity, and satisfaction KPIs while delivering empathetic, high‑level service. Training runs Monday–Friday, 8:00 AM–4:45 PM PST, with after‑training hours to follow.

Reside in WA, OR, or ID. A High School Diploma plus 1 year of customer service (or a Bachelor’s) is required, with