Member Support Advocate — Inbound Call Center

Boeing Employees Credit Union; Idaho; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401(k) match

PTO program

Tuition reimbursement

Volunteer time off

Health insurance

Job summary

BECU is a financial institution serving 1.5 million members with over $30 billion in assets. As a Contact Center Associate, you will handle 70-100 inbound calls daily, resolve inquiries, document interactions, and meet KPIs for quality, productivity, and satisfaction. You must reside in WA, OR, or ID.

Training is Mon-Fri 8:00 AM - 4:45 PM PST; post-training hours may include evenings and some Saturdays. Benefits include 401(k) match, tuition reimbursement, and PTO.

Qualifications

• High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
• Minimum 2 years of customer service experience required.

Responsibilities

• Handle 70-100 inbound calls per day in a fast-paced call center.
• Deliver high-quality, empathetic service aligned with KPIs like average handle time, quality, and member surveys.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve questions.
• Meet performance standards for schedule adherence, attendance, and procedures.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

Job description

BECU is a financial institution serving 1.5 million members with over $30 billion in assets. As a Contact Center Associate, you will handle 70-100 inbound calls daily, resolve inquiries, document interactions, and meet KPIs for quality, productivity, and satisfaction. You must reside in WA, OR, or ID.

Training is Mon-Fri 8:00 AM - 4:45 PM PST; post-training hours may include evenings and some Saturdays. Benefits include 401(k) match, tuition reimbursement, and PTO.