Member Care Contact Center Associate (Remote Training)

BECU; Washington; Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor

Impact

Job summary

BECU, a financial services cooperative serving millions, is hiring a Contact Center Associate in Washington. You\'ll handle a high-volume inbound queue, deliver empathetic member service, and research inquiries across 15–20 systems to resolve issues.

The role requires a HS diploma or higher, 1 year in customer service, 2 years preferred in call centers, and flexible scheduling including weekends. Training starts soon, with opportunities to grow within the credit union.

Qualifications

• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
• Minimum 2 years of customer service experience.
• Preferred 1 year of contact center experience.
• 1 year of financial institution experience.
• Ability to work a flexible schedule, including evenings and weekends.
• Comfortable in a high‑volume, metrics‑driven environment.

Responsibilities

• Handle 70–100 inbound calls per day in a fast‑paced contact center.
• Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions.
• Meet performance standards for schedule adherence, attendance, and process procedures.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Education

High School Diploma

Bachelor's Degree

Tools

CRM systems

Job description

BECU, a financial services cooperative serving millions, is hiring a Contact Center Associate in Washington. You\'ll handle a high-volume inbound queue, deliver empathetic member service, and research inquiries across 15–20 systems to resolve issues.

The role requires a HS diploma or higher, 1 year in customer service, 2 years preferred in call centers, and flexible scheduling including weekends. Training starts soon, with opportunities to grow within the credit union.