Member Care: Contact Center Associate

BECU; Washington; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

401(k) match

4% 401(k) contribution

Medical, Dental and Vision

PTO + Exchange Program

Tuition reimbursement

Volunteer time off

Job summary

BECU is seeking a Contact Center Associate in Washington to deliver high-quality service to members. You will handle 70–100 inbound calls daily, document interactions, and strive for metrics like AHT, quality, and member satisfaction.

You'll work in a fast-paced, multi-system environment, with training remote initially and then rotating schedules including evenings and weekends. A High School Diploma or higher is required, with customer service experience preferred.

Qualifications

• High School Diploma or higher required.
• Minimum 1 year in customer service requested.
• Ability to work in a fast-paced, metrics-driven environment.

Responsibilities

• Handle 70–100 inbound calls per day in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with KPIs (AHT, quality, member survey).
• Resolve inquiries and escalations using sound judgment and creativity.
• Navigate 15–20 systems daily to research and resolve member questions.
• Meet schedule adherence and attendance targets and follow procedures.
• Identify opportunities to enhance the member experience.

Skills

Customer service

Call handling

Empathy

Problem solving

Communication

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

Job description

BECU is seeking a Contact Center Associate in Washington to deliver high-quality service to members. You will handle 70–100 inbound calls daily, document interactions, and strive for metrics like AHT, quality, and member satisfaction.

You'll work in a fast-paced, multi-system environment, with training remote initially and then rotating schedules including evenings and weekends. A High School Diploma or higher is required, with customer service experience preferred.