Member Experience Specialist

Due West Plaza Fitness, LLC; Nashville (TN); On-site; USD 14,000 - 19,000; Full time

Job summary

Taymax Group, operating Planet Fitness clubs, is hiring a Member Services Representative at the Madison, TN location. The role focuses on delivering a positive member experience at the front desk, greeting guests, processing signups, tours, and routine maintenance tasks.

You will work with the club team to ensure smooth daily operations and member satisfaction. Candidate should have strong customer service skills, basic computer literacy, and the ability to work independently or as part of a

Qualifications

• Requires strong customer service experience.
• Basic computer literacy and ability to learn front desk software.
• 18+ with HS diploma and reliable attendance.

Responsibilities

• Greet members, prospective members and guests with a friendly, helpful attitude.
• Answer phones and assist callers with questions; check members into the system.
• Give tours to prospective members and sign up new members with rate calculations.
• Assist the Club Manager with cash drawer and daily closing tasks.
• Update member accounts and respond to questions promptly.
• Keep the club clean and organized; perform daily duties and routine cleaning.

Skills

Customer service

Communication

Punctuality

Teamwork

Computer literacy

Education

High School diploma/GED

Job description

Taymax Group, operating Planet Fitness clubs, is hiring a Member Services Representative at the Madison, TN location. The role focuses on delivering a positive member experience at the front desk, greeting guests, processing signups, tours, and routine maintenance tasks.

You will work with the club team to ensure smooth daily operations and member satisfaction. Candidate should have strong customer service skills, basic computer literacy, and the ability to work independently or as part of a