Member Experience Specialist

Educators Credit Union; Mount Pleasant (WI); Presencial; USD 34.000 - 42.000; Jornada completa

Descripción de la vacante

Educators Credit Union in Mount Pleasant, WI is seeking a Member Response Specialist to handle inbound calls and electronic inquiries. You will explain services, resolve problems, and route calls to the appropriate area, delivering a courteous, high-quality experience that supports member loyalty.

The ideal candidate has 1–12 months of related experience and a high school diploma or GED, with strong listening and telephone skills.

Formación

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Good listening and telephone skills; accuracy; able to make decisions with minimum information.

Responsabilidades

• Provide exceptional service to members over the telephone or e-service support.
• Explain services, respond to problems, and direct phone calls to the appropriate area.
• Apply knowledge and utilize resources to find solutions and alternatives that will guide our members towards a positive experience by following ECU's core values.
• Identify opportunities to educate members regarding additional products and services.

Conocimientos

Customer service

Phone communication

Conflict resolution

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

Educators Credit Union in Mount Pleasant, WI is seeking a Member Response Specialist to handle inbound calls and electronic inquiries. You will explain services, resolve problems, and route calls to the appropriate area, delivering a courteous, high-quality experience that supports member loyalty.

The ideal candidate has 1–12 months of related experience and a high school diploma or GED, with strong listening and telephone skills.