Member Experience Specialist

YMCA of Greater Louisville; Louisville (KY); On-site; USD 15,000 - 22,000; Full time

Job summary

The Republic Bank Foundation YMCA in Louisville, KY is seeking a Call Center Agent to handle member inquiries by phone, web chat, or email, registering for memberships and assisting with account changes. The role demands strong listening and communication skills and a commitment to the YMCA mission.

This full-time position requires a high school diploma, is office-based, and offers an hourly wage of $13.50.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, with preference given to call center environment.
• Superior listening, verbal and written skills.
• Proficient in computer skills, including Microsoft Office.
• A strong commitment to nonprofit, mission-based work.

Responsibilities

• Engage members via telephone, web chat or email to register for membership or help with accounts.
• Aim for first-call resolution and meet/exceed performance targets.
• Document all notes and actions in the appropriate system(s).
• Work independently and as part of a team to support member needs and programs.

Skills

Listening skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Republic Bank Foundation YMCA in Louisville, KY is seeking a Call Center Agent to handle member inquiries by phone, web chat, or email, registering for memberships and assisting with account changes. The role demands strong listening and communication skills and a commitment to the YMCA mission.

This full-time position requires a high school diploma, is office-based, and offers an hourly wage of $13.50.