Member Experience & Service Specialist

Hope-Enterprise-Corporation; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Enterprise Corporation in Birmingham, AL is seeking a Member Service Representative to join our Retail Operations team. You will assist members, explain HOPE products, and resolve issues to ensure a positive experience in a busy branch.

The role emphasizes accuracy, customer-centric service, and adherence to policies. This full-time, non-exempt position requires flexibility to support multiple branches as needed.

Qualifications

• Bachelor's degree preferred.
• 1+ year experience in banking/finance in related areas.
• High school diploma or GED required.

Responsibilities

• Establish and maintain member accounts.
• Provide service excellence to stakeholders.
• Process all member accounts accurately, timely, and manage member exceptions.
• Own and resolve member questions and problems per policies.
• Complete all assigned Retail and compliance courses per deadlines.
• Achieve monthly growth and retention targets per Retail Work Plan.
• Adhere to HOPE policies, procedures, and security protocols.
• Adhere to regulatory compliance requirements.
• Perform a variety of administrative duties incl. answering phones, typing, filing, attending meetings, report production.
• Perform other duties as assigned.

Skills

Customer service

Cross-sell

Attention to detail

Teamwork

Problem solving

Education

Bachelor's degree in business or related area

Job description

Hope Enterprise Corporation in Birmingham, AL is seeking a Member Service Representative to join our Retail Operations team. You will assist members, explain HOPE products, and resolve issues to ensure a positive experience in a busy branch.

The role emphasizes accuracy, customer-centric service, and adherence to policies. This full-time, non-exempt position requires flexibility to support multiple branches as needed.