Member Service Representative (Full-Time) - Henderson

Navy Federal

Henderson (NV)

On-site

USD 30,665 - 35,638

Full time

14 days+

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Job summary

Navy Federal Credit Union in Henderson, NV seeks a full-time Bank Operations Associate to deliver a full range of deposit and lending products while performing moderately complex platform banking tasks under supervision.

You will open and maintain accounts, process routine transactions, and resolve basic discrepancies, applying knowledge of regulations and cross-serving opportunities. Location is Henderson, with potential transfers to nearby branches when needed.

Qualifications

Experience building relationships with members and colleagues.
Strong research, analytical, and problem-solving abilities.
Able to work independently and as part of a team.
Maintains composure in a high-production environment.
Navigate multiple banking systems efficiently and adapt to new tech.
Exercise sound judgment and make informed decisions.
Embrace change in a dynamic setting.
Clear verbal and written communication with members.

Responsibilities

Provide basic counseling on products and services to meet member needs.
Assist members with opening and maintaining deposit accounts and loans.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-sell products and enhance member relationships.
Adhere to federal and institutional regulations related to financial products and services.
Share knowledge and best practices with teammates as you gain experience.
Ensure cash and negotiable instruments are handled securely.
Process routine transactions: deposits, withdrawals, loan payments, check cashing.
Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent & team work

Composure under pressure

Multisystem navigation

Judgment & decision making

Adapt to change

Communication skills

Education

No Formal Education

Tools

Multiple banking systems

Job description

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem‑solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high‑production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution

Hours

Available Monday - Saturday, hours based on business needs.

Location

671 Mall Ring Circle Ste 100 Henderson, Nevada 89014
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Job Info