Member Experience Specialist

Nutmeg State Financial Credit Union; Hamden (CT); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) match

Paid time off

Paid holidays

Employee loan discounts

Job summary

Nutmeg State Financial Credit Union in Hamden, CT is seeking a personable Member Service Specialist to be the friendly face of the branch. You will handle member inquiries, open and maintain accounts, and support cross-selling of Nutmeg’s financial products to help members reach their goals.

This full-time role requires at least one year in sales or customer service, strong communication, teamwork, and proficiency with basic MS Office. Travel between CT branches may be required.

Qualifications

• Minimum of one year experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution preferred, not required.

Responsibilities

• Delivers outstanding service to both internal and external members.
• Performs all platform teller functions including cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
• Resolves member requests and questions promptly, courteously, and professionally.
• Assists members with general information on credit union programs, products, services, rates.

Skills

Customer service

Communication skills

Teamwork

Microsoft Office

Job description

Nutmeg State Financial Credit Union in Hamden, CT is seeking a personable Member Service Specialist to be the friendly face of the branch. You will handle member inquiries, open and maintain accounts, and support cross-selling of Nutmeg’s financial products to help members reach their goals.

This full-time role requires at least one year in sales or customer service, strong communication, teamwork, and proficiency with basic MS Office. Travel between CT branches may be required.