Member Experience Specialist

Sam's East, Inc.; Hagerstown (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Store discounts

Job summary

Walmart is seeking a frontline Retail Associate at the Hagerstown, MD location to provide member service, operate front-end equipment, and maintain the checkout area. You will resolve member issues, promote Sam's Club products, and guide members on self-service technology.

The role involves processing purchases, handling payments and returns, ensuring safety and a welcoming shopping environment, and supporting training of associates on processes and procedures.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.

Skills

Retail experience

Cashier operations

Mobile apps

Job description

Walmart is seeking a frontline Retail Associate at the Hagerstown, MD location to provide member service, operate front-end equipment, and maintain the checkout area. You will resolve member issues, promote Sam's Club products, and guide members on self-service technology.

The role involves processing purchases, handling payments and returns, ensuring safety and a welcoming shopping environment, and supporting training of associates on processes and procedures.