Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Opportunity for advancement

Wellness resources

Employee Appreciation Program

Free Membership for self and one guest

Job summary

ComForCare Home Care is looking for a Customer Service Representative to enhance member experiences at the Colorado Springs location. This role involves greeting members, managing front desk tasks, and providing extensive assistance to members and guests.

Successful candidates will have strong customer service skills, basic computer proficiency, and a good work ethic. The position offers a dynamic work environment and opportunities for advancement.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.
• Honesty and good work ethic essential.

Responsibilities

• Greet potential members, providing a great customer experience.
• Answer phone calls to assist with questions or concerns.
• Assist in member check-ins, sign-ups, and cancellations.
• Facilitate member service issues and questions as needed.
• Help maintain the cleanliness of the club.

Skills

Customer Service

Problem Solving

Communication

Listening

Diplomacy

Job description

ComForCare Home Care is looking for a Customer Service Representative to enhance member experiences at the Colorado Springs location. This role involves greeting members, managing front desk tasks, and providing extensive assistance to members and guests.

Successful candidates will have strong customer service skills, basic computer proficiency, and a good work ethic. The position offers a dynamic work environment and opportunities for advancement.