Member Services & Sales Specialist

ComForCare Home Care (Raleigh, NC); Colorado Springs (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Bonus based on performance

Employee discounts

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

ComForCare Home Care is seeking a Customer Service Representative in Colorado Springs to greet members and provide an exceptional experience. You will handle front desk duties, answer questions by phone, give information, and support sign-ups and tours.

The role emphasizes listening, problem solving, diplomacy, and timely communication with supervisors while maintaining a welcoming environment for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

ComForCare Home Care is seeking a Customer Service Representative in Colorado Springs to greet members and provide an exceptional experience. You will handle front desk duties, answer questions by phone, give information, and support sign-ups and tours.

The role emphasizes listening, problem solving, diplomacy, and timely communication with supervisors while maintaining a welcoming environment for members and guests.