Member Experience Specialist

Sam's Club; Austin (TX); On-site; USD 26,000 - 37,000; Full time

Job description

Responsibilities

• Provide member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam’s Club products and services and give guidance on self‑service technology.
• Process member purchases and handle payments, returns, refunds, and exchanges according to company policies.
• Maintain safety standards, conduct safety sweeps, and report unsafe situations.
• Organize merchandise, zone areas, maintain entrance and exit areas, and ensure a safe shopping environment.
• Assist in securing and safeguarding assets, respond to emergencies, and keep required paperwork and logs.
• Train and educate Member Frontline Services associates on procedures, new technology, and program rollouts.
• Identify shrink, damages, and compliance issues, and recommend improvements.
• Collaborate with managers, coworkers, and customers to prioritize tasks and drive continuous improvement.
• Model integrity, ethical behavior, and Walmart values in all interactions.

Qualifications

• Retail experience operating front‑end equipment such as cash registers.
• Experience with mobile retail applications.
• Strong communication skills and a customer‑centric focus.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional qualifications may be preferred.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other eligible leave.
• Disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Live Better U – a fully paid education benefit program that includes high school completion to bachelor’s degrees, English language learning, and short‑form certificates. Tuition, books, and fees are paid by Walmart. Eligibility may vary by job classification and length of employment.

Hourly wage range: $19.00 to $27.00. Additional premiums may apply based on schedule, facility, season, or specific work performed.

Drug‑free workplace and no tolerance policy regarding illegal drugs and alcohol. Walmart and subsidiaries committed to a safe and productive work environment.