(USA) Member Specialist

Sam's Club; Warren (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Education assistance

Company discounts

Job summary

Sam's Club is seeking a Member Frontline Services associate in Warren, OH. This role involves providing exceptional service to members, maintaining the checkout area, and promoting products. The ideal candidate has retail experience, particularly with cash registers and mobile applications. Benefits include health coverage, 401(k), paid time off, and education assistance. Hourly compensation ranges from $17.00 to $25.00, depending on experience and performance.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain checkout area.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Process member purchases and assist with payments.
• Train new associates on company processes.

Skills

Customer service

Cash register operation

Mobile retail applications

Job description

Position Summary

Position Summary...

Responsibilities

• Provide member service, maintain checkout area, resolve member issues and concerns, promote Sam's Club products and services, provide guidance and support regarding self-service technology, process member purchases, assist with payments, returns, refunds, and exchanges per company policies and procedures for various membership and payment types, follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise and correct/report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, identify member needs, assist with purchasing decisions, locate merchandise, promote company products and services, zone area, arrange and organize merchandise, assist members with transporting items, maintain a safe shopping environment.
• Maintain exit areas, review member receipts, acknowledge members, identify member needs, assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity per company policies and procedures, maintain paperwork, logs, and other required documentation, execute emergency response procedures, ensure compliance with company security and safety practices.
• Assist in training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new program rollout training, provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained per company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; attract the best talent.
• Respect the Individual: Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Strengthen the team by helping, developing, and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity: Maintain and promote the highest standards of integrity, ethics and compliance, model Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: Act in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: Deliver results while putting the customer first.
• Serve our Customers and Members: Make decisions based on reliable information; balance short‑ and long‑term priorities; consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience.
• Strive for Excellence: Drive continuous improvements; be open to and use new technologies and skills; support others through change.

Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.
• Location: Primary location, WARREN, OH 44484-2539, United States of America.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Additional Information

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.