Member Experience Specialist

Rocket Carwash; Ankeny (IA); On-site; USD 19,000 - 21,000; Full time

Job summary

Rocket Carwash in Ankeny, IA is expanding and inviting motivated individuals to join as a Member Support Specialist. You will greet guests, assist members, and help maintain an outstanding customer experience while learning our fast-paced operations.

The role offers hands-on training, a supportive team, and opportunities to grow with a rapidly growing brand. If you value teamwork, positivity, and taking pride in service, apply today.

Qualifications

• Must be at least 16 years old.
• Ability to lift up to 50 pounds and move items up to 100+ pounds.
• Stand, walk, or sit for long periods (up to 8 hours).
• Ability to work outdoors in varying weather conditions.
• Be available to work various shifts and holidays.

Responsibilities

• Greet guests warmly and uphold service standards.
• Check in with members to ensure a positive experience.
• Prepare vehicles before wash, following SOPs.
• Maintain stocked towels and cleaners in the lot.
• Keep the location clean and complete side-work.
• Collaborate with team to drive success.
• Follow safety regulations and policies.
• Handle basic to intermediate technology tasks.
• Perform other duties as assigned.
• Treat others with respect.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Rocket Carwash in Ankeny, IA is expanding and inviting motivated individuals to join as a Member Support Specialist. You will greet guests, assist members, and help maintain an outstanding customer experience while learning our fast-paced operations.

The role offers hands-on training, a supportive team, and opportunities to grow with a rapidly growing brand. If you value teamwork, positivity, and taking pride in service, apply today.