Guest Experience Champion

Rocket Carwash; Johnston (IA); On-site; USD 19,000 - 21,000; Full time

Job summary

Rocket Carwash is hiring a Member Support Specialist to greet guests, build connections with members, and help run daily operations with a focus on safety and efficiency.

As part of a fast-paced team, you’ll perform basic vehicle prep, assist with towel and cleaner stock, and ensure exceptional guest experiences while adhering to company standards. Training is provided, and growth opportunities are available across locations.

Qualifications

• Must be at least 16 years old; students are welcome and encouraged to apply!
• Individually lift objects off the ground weighing up to 50 pounds
• Safely work with a team to lift and maneuver items weighing up to 100+ pounds
• Stand, walk, or sit for long periods of time (up to 8 hours)
• Mobility to work in areas that require kneeling, crouching, or crawling
• Ability to work outside in varying weather conditions
• Be available to work various shifts and holidays, based on the needs of the business
• No prior experience? No problem! We provide all the necessary training and tools you need to succeed.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model by presenting a positive, friendly image and greeting customers by name to create a memorable experience.
• Build connections with current and prospective members by checking in on their experience during visits.
• Prepare vehicles before they enter the wash tunnel, following all SOPs and signaling for a smooth process.
• Conduct routine parking lot checks to ensure member carts have towels and cleaners for interior use.
• Keep the location clean and organized; perform side-work, housekeeping, and other duties as assigned.
• Work as part of a team in a collaborative, positive environment to drive success.
• Maintain awareness of safety regulations and policies; perform basic to intermediate tech tasks if needed.

Job description

Rocket Carwash is hiring a Member Support Specialist to greet guests, build connections with members, and help run daily operations with a focus on safety and efficiency.

As part of a fast-paced team, you’ll perform basic vehicle prep, assist with towel and cleaner stock, and ensure exceptional guest experiences while adhering to company standards. Training is provided, and growth opportunities are available across locations.