Member Experience & Solutions Specialist

Northland Area Federal Credit Union; Michigan; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Amazing benefits package

Advancement opportunities

Job summary

Northland Area FCU in Tawas is seeking a full-time Member Relationship Representative who welcomes members and delivers outstanding service. You will handle everyday financial transactions with accuracy and help members understand how our products can meet their needs.

If you enjoy turning conversations into financial solutions, growth is available through training and loyalty bonuses, and you’ll join a team that values warmth, reliability, and service excellence.

Qualifications

• Must possess and maintain a valid driver’s license.
• Experience in credit unions, financial institutions, cash handling, customer service, or sales preferred.

Responsibilities

• Be the face of the credit union offering outstanding service.
• Handle daily financial transactions with accuracy.
• Promote a wide range of products to support member needs.
• Support member education goals.

Skills

Customer service

Cash handling

Sales

Attention to detail

Job description

Your Next Career Move Starts Here! 💼

We are seeking candidates for a Full Time, Member Relationship Representative position at our Tawas location.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To be the face of our credit union! Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

✅ Love helping people solve problems
✅ Have an eye for detail
✅ Bring warmth and professionalism to every interaction
✅ Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

🎯 Member Education goals that actually make sense
💰 Incentive pay + annual bonuses + paid training
📈 Real advancement opportunities
🌟 Amazing benefits package

Qualifications: Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

👉 Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
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