Member Experience & Solutions Advisor (Call Center)

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Security Service Federal Credit Union in Texas is seeking a customer-focused team member for our Member Contact Center. You will promote SSFCU products and services to existing and potential members and deliver outstanding service across all contact channels.

The role requires 3+ years in a call center or financial setting, a high school diploma, and strong communication skills. You will support escalated member issues and help grow member relationships with professionalism.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales.
• Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services.

Responsibilities

• Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
• Offers guidance and support to foster a long term, full service relationship and follows Member Contact Center standards and procedures.
• Provides support to MCC agents with escalated member situations and ensures best possible solution for the member and credit union.

Skills

Call center experience

Customer service

Sales

Education

High school diploma

Tools

Word

Excel

Internet

Job description

Security Service Federal Credit Union in Texas is seeking a customer-focused team member for our Member Contact Center. You will promote SSFCU products and services to existing and potential members and deliver outstanding service across all contact channels.

The role requires 3+ years in a call center or financial setting, a high school diploma, and strong communication skills. You will support escalated member issues and help grow member relationships with professionalism.