Member Experience & Sales Specialist (Free Gym Membership)

24 Hour Fitness USA, LLC; Hillsboro (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Employee resource groups

Job summary

24 Hour Fitness USA, LLC is seeking a full-time Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, understand needs, and recommend personalized solutions that support overall fitness success within our club community.

Success comes from blending a genuine passion for fitness with strong interpersonal skills to create a motivating, inclusive member experience.

Qualifications

• Authenticity, sincerity, and open-mindedness.
• Self-motivated and passionate about helping others.
• Strive to excel and consistently meet or exceed goals.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivation

Goal attainment

Resilience

Service mindset

Retail fitness sales

Job description

24 Hour Fitness USA, LLC is seeking a full-time Member Experience Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, understand needs, and recommend personalized solutions that support overall fitness success within our club community.

Success comes from blending a genuine passion for fitness with strong interpersonal skills to create a motivating, inclusive member experience.