Member Experience & Fitness Sales Associate

24 Hour Fitness USA, LLC; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product discounts

Employee resource groups

Job summary

24 Hour Fitness USA, LLC is seeking a full-time Member Experience Associate to welcome and guide new members on their fitness journey. You will listen to goals, assess needs, and recommend personalized solutions to help members stay motivated and achieve results.

In this role you will build genuine relationships, keep the gym safe and clean, and deliver a warm, informative experience that motivates members to engage with our offerings and community.

Qualifications

• Authenticity, sincerity, and integrity in interactions.
• Self-motivated and passionate about helping others.
• Strong service mentality focused on member experiences.
• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect guests with resources.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by providing a welcoming and informative visit to inspire next steps.
• Assist onboarding of new members and greet them to foster belonging and prompt attention to their needs.

Skills

Authenticity

Self-motivated

Positive attitude

Service mentality

Retail sales experience

CPR and AED certification

Job description

24 Hour Fitness USA, LLC is seeking a full-time Member Experience Associate to welcome and guide new members on their fitness journey. You will listen to goals, assess needs, and recommend personalized solutions to help members stay motivated and achieve results.

In this role you will build genuine relationships, keep the gym safe and clean, and deliver a warm, informative experience that motivates members to engage with our offerings and community.