Member Experience & Sales Leader

First Community Credit Union; Freeport (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

First Community Credit Union is seeking a Branch Manager to lead a high-energy, service-driven team in Freeport, IL. You will coach frontline staff, drive a strong sales culture, and assist in daily operations while ensuring lending and underwriting adherence.

The role requires leadership, excellent customer service, and knowledge of credit union products, with availability for weekends and extended hours as needed.

Qualifications

• Strong leadership and people-management abilities.
• Excellent customer-service skills with world-class service mindset.
• Solid knowledge of credit union products, services and loan policies.
• Strong sales abilities and coaching aptitude.
• Familiarity with federal and state credit union regulations.

Responsibilities

• Model high energy, world-class service and sales culture in the branch.
• Coach, develop and mentor front line staff.
• Uphold a strong sales culture within the credit union.
• Assist Branch Manager and Senior Management in day-to-day operations.
• Lead teller staff, maximize performance and support growth.
• Open new accounts and manage loan processes and underwriting considerations.
• Ensure compliance with regulations and maintain records accurately.
• Promote positive credit union image and participate in events as needed.

Skills

Leadership

Sales coaching

Customer service

Regulatory knowledge

MS Office

Communication

Team management

Attention to detail

Education

High school diploma

Notary certification

Tools

Microsoft Office

Job description

First Community Credit Union is seeking a Branch Manager to lead a high-energy, service-driven team in Freeport, IL. You will coach frontline staff, drive a strong sales culture, and assist in daily operations while ensuring lending and underwriting adherence.

The role requires leadership, excellent customer service, and knowledge of credit union products, with availability for weekends and extended hours as needed.