Member Experience & Sales Concierge

24 Hour Fitness USA, LLC; Irving (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401(k) with company match

Paid time off

Employee resource groups

Product and personal training discount

Job summary

24 Hour Fitness USA, LLC in Irving, TX is hiring a Member Services Associate focused on welcoming new members and guiding them through the start of their fitness journey. You’ll listen to goals, build trust, and recommend personalized options to help members achieve results.

As the first face guests see, you’ll ensure a friendly, inclusive experience, keep the gym safe and clean, and support a strong sales and service mindset with opportunities to grow within a supportive team.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Strong service mindset with a passion for helping others.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive sales and service experience to all guests and members.
• Assist with onboarding new members, ensuring they connect with fitness offerings and feel a sense of belonging.

Skills

Customer service

Interpersonal skills

Sales experience

Communication

CPR AED certification

Job description

24 Hour Fitness USA, LLC in Irving, TX is hiring a Member Services Associate focused on welcoming new members and guiding them through the start of their fitness journey. You’ll listen to goals, build trust, and recommend personalized options to help members achieve results.

As the first face guests see, you’ll ensure a friendly, inclusive experience, keep the gym safe and clean, and support a strong sales and service mindset with opportunities to grow within a supportive team.