Member Experience & Sales Associate — Gym Welcomer

24 Hour Fitness USA, LLC; Town of Yorktown (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

401k with match

Product discounts

Paid time off

Job summary

24 Hour Fitness USA, LLC in Yorktown Heights, NY is seeking a friendly Member Services Associate who welcomes new members and guides them through their fitness journey. You will listen to goals, answer questions, and recommend personalized solutions to help members succeed.

You are the first face when members walk in, creating a positive, inclusive experience. The role requires strong interpersonal skills, a background in retail or fitness sales, and willingness to obtain CPR/AED certification.

Qualifications

• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Flexibility to work full-time including weekends and holidays.

Responsibilities

• Develop first-name relationships with members, answering questions, resolving concerns, and connecting guests with resources.
• Maintain gym cleanliness, safety, and upkeep for a positive member experience.
• Deliver a welcoming, informative sales and service experience to guests and members.
• Support onboarding for new members and connect them to fitness offerings.

Skills

Customer service

Sales

Communication

Retail experience

Job description

24 Hour Fitness USA, LLC in Yorktown Heights, NY is seeking a friendly Member Services Associate who welcomes new members and guides them through their fitness journey. You will listen to goals, answer questions, and recommend personalized solutions to help members succeed.

You are the first face when members walk in, creating a positive, inclusive experience. The role requires strong interpersonal skills, a background in retail or fitness sales, and willingness to obtain CPR/AED certification.