Member Experience Representative

Paycom - ATS; Simpsonville (SC); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) match

Paid time off

Career growth opportunities

Job summary

Sharonview Federal Credit Union in Simpsonville, SC is seeking a Member Experience Representative to deliver outstanding service, help members reach financial goals, and act as a trusted advisor.

You’ll open new accounts, process loans, and educate members on digital tools while building relationships and staying compliant in a fast-paced, team-oriented environment.

This role offers competitive pay, benefits, and opportunities for growth, with bilingual English/Spanish skills preferred.

Qualifications

• Bilingual English/Spanish preferred but not required.
• Friendly, approachable personality with a passion for service and sales.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to multitask in a busy environment.
• Experience in financial services, retail, or customer service is a plus.

Responsibilities

• Build relationships with members and recommend the best products and services to meet their financial needs.
• Open new accounts, process loans from application to closing, and complete various financial transactions.
• Educate members about Sharonview’s digital tools, mobile banking, and other self-service options.
• Make outbound calls and engage members in-branch to identify opportunities proactively.
• Ensure accuracy and compliance with all policies, procedures, and regulations.
• Serve as a brand ambassador for Sharonview, both inside and outside the branch.

Skills

Bilingual English/Spanish

Strong communication

Customer service mindset

Job description

Job Details: Job Location: Simpsonville Branch - Simpsonville, SC 29680, Position Type: Full Time, Salary Range: $24.27 - $27.13 Hourly, Travel Percentage: Up to 10%, Job Category: Banking, Are you passionate about helping others achieve financial success? Do you thrive in a fast-paced, team-oriented environment where your talents can make a real impact? If so, Sharonview Federal Credit Union is looking for you!

We’re seeking a Member Experience Representative to join our team in Simpsonville, SC. In this member-facing role, you’ll provide outstanding service, support, and communication to help our members reach their financial goals. You won’t just process transactions—you’ll build meaningful relationships, guide members toward smart financial decisions, and serve as a trusted advisor every step of the way.

You’ll be responsible for opening new accounts, processing consumer loan applications, and performing a variety of account transactions using cutting-edge technology, all while delivering exceptional member experience. This is an excellent opportunity to grow your career in financial services with a supportive, mission-driven organization.

Why You’ll Love This Role:

• You’ll help people reach real financial goals - buying a car, saving for a home, or improving their credit.
• You’ll gain valuable experience in lending, banking, and financial consulting.
• You’ll be part of a collaborative, growth-oriented culture that invests in your success.
• You’ll have the opportunity to earn additional compensation through sales incentives and performance recognition.

What You’ll Do:

• Build relationships with members and recommend the best products and services to meet their financial needs.
• Open new accounts, process loans from application to closing, and complete various financial transactions.
• Educate members about Sharonview’s digital tools, mobile banking, and other self-service options.
• Make outbound calls and engage members in-branch to identify opportunities proactively.
• Ensure accuracy and compliance with all policies, procedures, and regulations.
• Serve as a brand ambassador for Sharonview, both inside and outside the branch.

Qualifications: What We're Looking For:

• Bilingual (English/Spanish) skills are preferred but not required.
• A friendly, approachable personality with a passion for service and sales.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to multitask in a busy environment.
• Experience in financial services, retail, or customer service is a plus.

Why Join the Sharonview Team?

• People-First Culture – Supportive, member and employee-focused environment.
• Career Growth – Opportunities for training, mentoring, and development.
• Competitive Pay & Incentives – Earn more with performance-based rewards.
• Comprehensive Benefits – Health, dental, 401(k) match, PTO, and more.
• Work-Life Balance – Respect for your time and personal life.
• Mission-Driven Work – Help members achieve real financial goals.
• Inclusive & Welcoming – Diverse, respectful, and empowering workplace.
• Stable & Trusted – Long-standing, well-led organization.
• Modern Tools – Use up-to-date technology that supports your success.
• Community Involvement – Be part of giving back to local communities.