Member Experience & Facilities Manager

The Alaska Club; Juneau (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

The Alaska Club is seeking an Operations Manager to champion our commitment to exceptional customer service across our health and fitness facilities.

You will collaborate with the General Manager to oversee staff, conduct regular facility inspections, address repairs, and manage administrative duties. A proven track record in facilities and personnel management and a passion for delivering outstanding member experiences are required.

Qualifications

• Experience in facilities and personnel management.
• Proven ability to deliver outstanding customer service.
• Track record of elevating member and guest experiences.

Responsibilities

• Collaborate with the General Manager to oversee the team and facilities.
• Conduct regular facility inspections and address repair needs with reports.
• Lead, train, and guide staff to uphold service excellence.
• Undertake administrative duties to support fitness industry operations.

Skills

Facilities management

Staff leadership

Customer service

Administrative duties

Job description

The Alaska Club is seeking an Operations Manager to champion our commitment to exceptional customer service across our health and fitness facilities.

You will collaborate with the General Manager to oversee staff, conduct regular facility inspections, address repairs, and manage administrative duties. A proven track record in facilities and personnel management and a passion for delivering outstanding member experiences are required.