Gym Operations & Member Experience Lead

Planet Fitness Franchising, LLC; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness franchisor is seeking an Assistant Manager to oversee gym operations in Anchorage, Alaska. The role involves recruiting and developing a high-performing staff while ensuring an exceptional member experience. Ideal candidates will have superior customer service skills and previous experience at Planet Fitness. Responsibilities include staff supervision, member service oversight, and managing front desk activities. Join a team that values motivation and customer success!

Qualifications

• Must be 18 years of age or older.
• Current CPR Certification required.
• Experience working as a Member Service Representative at Planet Fitness.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Ensure staff follows superior customer service guidelines.
• Assist in scheduling and supervising staff.
• Provide backup support to Club Manager as needed.
• Handle front desk activities including member check-ins and inquiries.

Skills

Customer service skills

Supervisory skills

Diplomacy and listening skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

A leading fitness franchisor is seeking an Assistant Manager to oversee gym operations in Anchorage, Alaska. The role involves recruiting and developing a high-performing staff while ensuring an exceptional member experience. Ideal candidates will have superior customer service skills and previous experience at Planet Fitness. Responsibilities include staff supervision, member service oversight, and managing front desk activities. Join a team that values motivation and customer success!