Member Experience Navigator

Ignite-Credit-Union; Sterling Heights (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Education reimbursement

Wellness reimbursement

Medical Dental Vision insurance

Health Savings Account

Life Insurance

Disability coverage

Pet Insurance

Health Advocacy Support

Paid Time Off

12 Holidays

Employee Assistance Programs

Bonuses & incentives

Employee discount program

Job summary

BlueOx Credit Union, a division of Ignite Credit Union, is hiring a Member Experience Advisor to deliver exceptional service both in- person and digitally. You will open accounts, process loans, and guide members to the best financial solutions while building lasting relationships and driving sales growth.

The role emphasizes consultative selling, product knowledge, and a strong focus on member well-being. Join a team that supports development and community impact.

Qualifications

• The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences both in-person and through digital channels.
• The Member Experience Advisor will serve as a trusted financial guide—helping members open accounts, process consumer loans, and discover the right financial solutions for their needs.
• The Member Experience role combines relationship building, consultative sales, and financial expertise to deepen member loyalty and drive results.

Responsibilities

• Engage members as their first point of contact—building relationships and uncovering needs through genuine conversation.
• Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.
• Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.
• Proactively identify opportunities to cross-sell and refer products that benefit the member’s financial well-being.
• Educate members on digital banking and self-service tools, promoting the adoption of emerging technologies.
• Maintain and balance the branch vault, ensuring security and compliance.
• Support overall branch operations, including opening/closing procedures and cash management.
• Collaborate with team members to meet and exceed branch sales and service goals.

Skills

Relationship-building

Communication

Sales aptitude

Digital banking

Problem-solving

Tech-savvy

Customer service

Job description

BlueOx Credit Union, a division of Ignite Credit Union, is hiring a Member Experience Advisor to deliver exceptional service both in- person and digitally. You will open accounts, process loans, and guide members to the best financial solutions while building lasting relationships and driving sales growth.

The role emphasizes consultative selling, product knowledge, and a strong focus on member well-being. Join a team that supports development and community impact.