Member Experience Manager — Wellness Growth

Stretch Zone, Inc; The Woodlands (TX); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Job summary

StretchZone -The Vintage in Texas is seeking a dynamic Member Experience Manager to welcome members, educate guests on stretch services, and guide wellness journeys with enthusiasm. You will build relationships, manage scheduling, and help maintain a vibrant, positive studio culture.

You’ll drive growth through member follow-ups, referrals, and community involvement, while working with a team that values service, energy, and results. Competitive hourly pay with commissions and benefits available.

Qualifications

• Experience in customer service, hospitality, fitness, wellness, or sales preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Welcome every member and guest with enthusiasm and professionalism.
• Build relationships that make every client feel valued and supported.
• Manage scheduling, member communication, and resolve concerns.
• Protect and enhance the positive culture of the studio.
• Conduct introductory stretch consultations and studio tours.
• Educate guests on practitioner-assisted stretching.
• Understand goals and recommend appropriate membership or packages.
• Follow up with prospective members and build lasting relationships.
• Improve member retention through meaningful touch points.
• Encourage referrals and community involvement.
• Participate in local events and partnerships.
• Support studio revenue and membership growth.

Skills

Customer service

Hospitality

Sales

Communication

Relationship building

Job description

StretchZone -The Vintage in Texas is seeking a dynamic Member Experience Manager to welcome members, educate guests on stretch services, and guide wellness journeys with enthusiasm. You will build relationships, manage scheduling, and help maintain a vibrant, positive studio culture.

You’ll drive growth through member follow-ups, referrals, and community involvement, while working with a team that values service, energy, and results. Competitive hourly pay with commissions and benefits available.