Member Experience Manager, Healthcare Operations & Impact

VIVIO Health Inc.

United States

Remote

USD 73,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Stock Options

401K match

PTO

Job summary

VIVIO Health, a Public Benefit Corporation, seeks a mission-aligned Member Experience Manager to lead operations and drive exceptional member service. You will optimize workflows, supervise case management, and foster a high-performing team focused on member satisfaction.

The ideal candidate brings at least 5 years in healthcare member service leadership, strong analytical ability, and a proactive, hands-on leadership style capable of navigating evolving challenges. Travel occasionally expected.

Qualifications

5+ years in healthcare with care coordination or member advocacy.
5+ years in member service leadership and case management; remote call center experience a plus.
Associate degree or higher in business administration, management, or related field.

Responsibilities

Manage daily operations, ensuring smooth workflow and maximum efficiency.
Supervise management of member cases, ensuring timely, satisfactory resolution.
Monitor case workflows and resolve escalated issues to maintain high service standards.
Track call volume and performance metrics, adjusting to meet goals.
Ensure adherence to policies, procedures, and healthcare regulations.
Conduct regular performance reviews and training to close skill gaps.