Healthcare Data Analyst - Client Success & Insights

VIVIO Health Inc.; United States; Remote; USD 80,000 - 115,000; Full time

Benefits offered by this job

Life Insurance

Stock Options

401(k) with Company Match

PTO

Job summary

VIVIO Health is seeking a Customer Success Data Analyst to own client-facing reporting and analytics pipelines. You will turn data into evidence that supports our PBM model, collaborating with Client Success, Sales, and Tech to deliver impactful insights for growth and retention.

You will build dashboards, validate savings, and ensure data quality across multiple sources, while communicating clearly with clients and internal teams. This role sits in a fast-moving, collaborative environment.

Qualifications

• 2-3 years of SQL experience, preferably with MySQL.
• 3–10 years of experience in data analysis, reporting, or business intelligence; PBM experience strongly preferred.
• Understanding of database structures and design.
• Experience building reports and dashboards using BI tools such as Quicksight, PowerBI, or Tableau.
• Experience working directly with customers in a data analytics capacity.
• Experience working in a HIPAA-compliant environment.
• Experience working with healthcare claims, eligibility, or pharmacy data; familiarity with 834/837 file structures is a plus.
• Excellent written and verbal communication skills — able to translate technical analysis into a client-ready narrative.
• Comfortable working in a small, fast-moving team.
• Eagerness to learn and grow with scaling company with shifting business needs.
• Someone who is as passionate about our mission as we are!

Responsibilities

• Client Reporting — Build, maintain, and continuously improve standard quarterly reporting and custom client reports covering drug utilization, spend trends, and savings.
• Savings Validation — Track, calculate, and validate client savings against baseline benchmarks, supporting VIVIO's 2:1 savings guarantee.
• Analytics Infrastructure — Build and maintain the reporting pipelines and dashboards that pull from claims, eligibility, and drug pricing data sources.
• Data Quality — Partner with Tech and Ops to ensure downstream reporting reflects clean, reliable eligibility and claims data; flag data quality issues.
• Cross-Functional Partnership and Support — Provide analysis and supporting materials for other business units such as Sales and Contracting.
• Ad Hoc Analysis — Field ad hoc data requests from Client Success and company leadership, translating raw data into clear narratives.

Skills

SQL

Data analysis

Quicksight

PowerBI

Tableau

Customer communication

HIPAA compliance

Healthcare data

Tools

Quicksight

PowerBI

Tableau

MySQL

Job description

VIVIO Health is seeking a Customer Success Data Analyst to own client-facing reporting and analytics pipelines. You will turn data into evidence that supports our PBM model, collaborating with Client Success, Sales, and Tech to deliver impactful insights for growth and retention.

You will build dashboards, validate savings, and ensure data quality across multiple sources, while communicating clearly with clients and internal teams. This role sits in a fast-moving, collaborative environment.