Financial Service Representative

Commonwealth Credit Union; Lexington, Northern (KY, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Commonwealth Credit Union is seeking a Financial Service Representative to deliver extraordinary experiences to members across channels, handling complex transactions with precision and compliance.

You will leverage product knowledge to tailor financial solutions, aim to exceed QA benchmarks, and support branch success and member satisfaction. Saturday hours are required, with a focus on service excellence.

Qualifications

• High School or GED or better.
• 2 years related experience.
• Experience in financial services or customer service preferred.

Responsibilities

• Maintain strong product and industry knowledge, achieving high scores on knowledge assessments to ensure exceptional member service.
• Follow service protocols, actively listen to member concerns, and use credit union tools to serve members on calls and in person.

Skills

Problem solving

Communication

Analytical

Education

High School or GED

Job description

Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

Our Financial Service Representatives play a crucial role in delivering extraordinary experiences to members -- both current and prospective -- across all communication and service channels, ensuring prompt and accurate responses while fostering strong, positive relationships.

This position requires a high level of expertise in executing complex financial transactions, managing member accounts, and processing loan applications with precision and compliance.

The Financial Service Representative is also responsible for leveraging advanced product knowledge to provide tailored financial solutions, consistently exceeding quality assurance benchmarks, and upholding the highest standards of service excellence.

As a non-NMLS registered position, the Financial Service Representative does not provide detailed information on Home Equity Lines of Credit or Mortgage Loans but is expected to contribute significantly to overall branch success and member satisfaction.

The duties of a Financial Service Representative include, but are not limited to:

• Maintaining strong product and industry knowledge, consistently achieving high scores on knowledge assessments to ensure exceptional member service.
• Consistently following service protocols, actively listening to member concerns, and using available credit union tools to efficiently serve members on phone calls and in person.
• Actively engaging with members to determine financial needs and delivering customized solutions through credit analysis and expert product knowledge.
• Driving sales growth by participating in advanced development initiatives, maintaining licensure for specialized services, and exceeding performance benchmarks in loans, memberships, and account openings.
• Building partnerships, representing the organization in the community, and staying current on consumer credit trends to support branch and organizational success.
• Maintaining a thorough understanding of organizational security protocols, including physical security, confidentiality, and compliance with regulations.

SATURDAY HOURS ARE REQUIRED.

Qualifications

Skills

Preferred

Intermediate

Problem Solving

Intermediate

Intermediate

Communication

Intermediate

Analytical

Intermediate

Education

Required

High School or GED or better.

Experience

Required

2 years:

2 years:

Related experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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