Member Experience Leader — Front Desk & Safety

OhioHealth Corporation; United States; On-site; USD 16,000 - 22,000; Full time

Job summary

OhioHealth is seeking a Day shift supervisor for the McConnell Heart Health Center to maintain service quality, safety, and cleanliness. You will oversee reception and babysitting staff, assist during emergencies, and manage facility inspections and supplies to ensure a safe, welcoming environment for members.

Minimum qualifications include a high school diploma and BLS certification, plus two years of direct customer service experience. This on-site role is part of Support Services.

Qualifications

• High School or GED (Required).
• BLS Certification (American Heart Association).
• Two years of direct customer service experience.

Responsibilities

• Maintain customer service standards at the reception desk and provide tours and membership information when needed.
• Coordinate assignments and breaks for reception and babysitting staff; support other departments during peak periods.
• Coordinate safety and security procedures during emergencies and ensure building security during walkthroughs.
• Inspect the facility, document needs, ensure supplies are available, and flag items needing immediate attention or repair.

Skills

Customer service

Conflict resolution

Interpersonal skills

Communication

Education

High School or GED

BLS Certification

Job description

OhioHealth is seeking a Day shift supervisor for the McConnell Heart Health Center to maintain service quality, safety, and cleanliness. You will oversee reception and babysitting staff, assist during emergencies, and manage facility inspections and supplies to ensure a safe, welcoming environment for members.

Minimum qualifications include a high school diploma and BLS certification, plus two years of direct customer service experience. This on-site role is part of Support Services.