Member Experience Coordinator

OhioHealth Corporation; United States; On-site; USD 16,000 - 22,000; Full time

Job summary

OhioHealth is seeking a Day shift supervisor for the McConnell Heart Health Center to maintain service quality, safety, and cleanliness. You will oversee reception and babysitting staff, assist during emergencies, and manage facility inspections and supplies to ensure a safe, welcoming environment for members.

Minimum qualifications include a high school diploma and BLS certification, plus two years of direct customer service experience. This on-site role is part of Support Services.

Qualifications

• High School or GED (Required).
• BLS Certification (American Heart Association).
• Two years of direct customer service experience.

Responsibilities

• Maintain customer service standards at the reception desk and provide tours and membership information when needed.
• Coordinate assignments and breaks for reception and babysitting staff; support other departments during peak periods.
• Coordinate safety and security procedures during emergencies and ensure building security during walkthroughs.
• Inspect the facility, document needs, ensure supplies are available, and flag items needing immediate attention or repair.

Skills

Customer service

Conflict resolution

Interpersonal skills

Communication

Education

High School or GED

BLS Certification

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

This position ensures that the quality standards of customer service, safety, security, facility cleanliness and availability of supplies are maintained for the McConnell Heart Health Center during their shift.

Responsibilities And Duties:

• 30% Customer Service-Ensures during their shift that customer service standards are maintained at the reception desk/babysitting directly y , aquatics and fitness. -Provides tours and membership information to potential members when the Member Service Administrators are not available. -Make decisions on service recovery if needed.
• 15% Leadership-Coordinating assignments, responsibilities and breaks for the reception desk and babysitting staff during their shift. -Provide support to other departments because of increase volume, breads or staffing issues. -Provides support to staff with conflict resolution issues. -Assist the Team Leader and Assistant Team Leader with training on new Reception Desk and Babysitting staff.
• 25% Safety/Security-The shift supervisor coordinates the communication and actions steps at the Reception Desk during an emergency situation code blue, team assist, fire alarm-evacuation procedure s . -Ensures the security of the building during walkthroughs.
• 30% Facility Management-Provides an inspection of the entire facility documenting items that need immediate attention cleaning or repair r or “requires a project” outside vendor r . The Shift Supervisor will contact housekeeping or facilities for items that need immediate attention. -Provides air temperature readings during facility walkthrough or when requested by a specific department. Contacts facilities for change in temperature to ensure safety of participants. -Ensures all supplies towels, locker room amenities, etc. . . . are available to members for use. -Ensures that equipment in need of repair is either taken off the floor or posts a sign indicating that it is not available for use.

Minimum Qualifications:

High School or GED (Required)BLS - Basic Life Support - American Heart Association

Additional Job Description:

BLS Certification Excellent communication, interpersonal, conflict resolution and customer service skills. Completed Reception Desk staff competency checklist and training. Two years of direct customer service related Experience .

Work Shift:

Day

Scheduled Weekly Hours :

24

Department

Support Services

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment