Member Experience Lead

VASA Fitness; Centennial (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Gym Memberships

Job summary

VASA Fitness is seeking a Member Experience Lead (MEL) at our Centennial, CO club. You will inspire, coach, and develop a high-performing MES team while partnering with the General Manager to drive results and deliver a welcoming, non-intimidating guest-to-member journey.

The MEL leads by example, champions the UP lift culture, and oversees selection, training, and coaching to ensure exceptional member experiences. CPR certification and strong communication are required.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum 3+ years in customer service in retail/service environments.
• Minimum 3+ years leading operational teams.
• Strong verbal and written communication skills.
• Interest in health, wellness, fitness, and nutrition.
• CPR certification within first 30 days.

Responsibilities

• Lead and coach MES to uphold the UPLIFT culture and brand.
• Recruit, hire, and train MES team members.
• Promote in-club REVIVE sales and maintain clubhouse standards.
• Forecast staffing needs and partner with GM for interviews.
• Provide on-the-spot coaching to drive performance.

Skills

Customer service

Leadership

Communication

CPR Certified

Background check

Health interest

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Smoky Hill Centennial, Colorado, United States

Compensation

$19.20 per hour + Commission and Bonus Opportunities!

Location

Centennial Smoky Hill CO

Street Address

20153 East Smoky Hill Road, Smoky Hill Centennial , Colorado 80015 , United States

Worker Category

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships-- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

• Ensure all MES create and maintain our "UPLIFT" culture in the club
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
• Responsible for recruiting, hiring, and training all MES team members
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

• Support the General Manager (GM) by forecasting upcoming staffing needs
• Have frequent conversations with MES team members to understand changing work
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
• Schedule and facilitate training for new MES team members
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

• Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
• Proactively provide ideas and solutions to help move the business forward
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
• Build trust and strong relationships with all team members
• Provide coaching in the moment that inspires commitment and positive change
• Give input and feedback to GM in succession planning conversations

Job Description

REQUIRED QUALIFICATIONS

• High School Diploma or GED required; Bachelor's degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• CPR Certified within the first 30 days of employement
• Pass a background check

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

Location:

20153 E Smoky Hill Rd, Centennial, CO 80015

Application Due Date 08/09/2026

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