Member Experience Lead — Gym Guest Success & Retention

EōS Fitness; Davenport (IA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and family

Discounted personal training

Daily pay offered

401(k) with company matching

Group health and dental insurance

Job summary

EōS Fitness is seeking a Member Experience Manager for our new Davenport gym. You will be responsible for delivering top-notch customer service and resolving member issues. Collaborate with department managers to ensure a well-maintained environment while promoting member retention.

The ideal candidate thrives in a fast-paced setting, demonstrating strong leadership and communication skills. This role offers competitive pay within the range of $18 to $20 per hour, along with extensive benefits such as free membership and health insurance options.

Qualifications

• Proven experience in customer service or leadership.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of fitness industry operations.

Responsibilities

• Deliver exceptional customer service to members.
• Resolve billing issues and member feedback.
• Train and develop front desk staff.
• Enhance member experience and address member concerns.
• Support retention through engagement strategies.

Skills

Customer service experience

Leadership

Communication skills

Problem-solving

Organizational skills

Multi-tasking

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a Member Experience Manager for our new Davenport gym. You will be responsible for delivering top-notch customer service and resolving member issues. Collaborate with department managers to ensure a well-maintained environment while promoting member retention.

The ideal candidate thrives in a fast-paced setting, demonstrating strong leadership and communication skills. This role offers competitive pay within the range of $18 to $20 per hour, along with extensive benefits such as free membership and health insurance options.