Member Experience Lead, Greet Team

Defined Fitness Inc; Santa Fe (NM); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Gym Membership (full access)

Staff Pass Memberships

Discounted Personal Training Sessions

Life / AD&D Insurance

Pet Insurance

Job summary

Defined Fitness Inc in Santa Fe, NM is seeking a Greet Team Lead to bridge hourly staff and management, delivering a member-centric experience and strengthening member retention through proactive leadership.

The role focuses on welcoming members, coordinating check-ins, training teammates, promoting company core values, and maintaining a clean, friendly club while driving daily KPIs and sales goals.

Qualifications

• One year tenure with Defined Fitness Greet Team preferred.
• College degree in a related field preferred.
• Demonstrated ability in business judgment with strong analytical aptitude to improve overall operations.
• Strong verbal, written, and interpersonal communication skills.
• Display leadership qualities and organizational skills to motivate, team-build and delegate tasks with follow-up.
• Valid CPR/AED certification within the first 45 days of employment and maintain throughout employment.
• Advanced cash handling experience.

Responsibilities

• Greet members at check-in and respond to needs.
• Answer phones courteously and document messages with caller's name.
• Register Telephone Inquiries and transfer to fitness consultants.
• Sign-up prospective members using company sales protocols.
• Onboard new members and support retention strategies.
• Maintain a clean, friendly club and assist members with club familiarization.
• Log maintenance and safety concerns; balance POS at opening/closing.
• Meet daily/ monthly KPIs and drive club profitability.

Skills

Greet Team experience

Leadership

Communication skills

Analytical ability

Cash handling

CPR / AED certification

Education

College degree in related field

Job description

Defined Fitness Inc in Santa Fe, NM is seeking a Greet Team Lead to bridge hourly staff and management, delivering a member-centric experience and strengthening member retention through proactive leadership.

The role focuses on welcoming members, coordinating check-ins, training teammates, promoting company core values, and maintaining a clean, friendly club while driving daily KPIs and sales goals.