Member Experience Lead & Front Desk Coach

The J; Chesterfield, St. Louis (MO, MO); On-site; USD 25,003 - 35,610; Full time

Job summary

The J in Chesterfield is seeking an Assistant Manager for Member Services to lead daily operations and enhance member experiences. You will oversee front desk activities, coach team members, and drive member retention initiatives in a fast-paced environment.

The ideal candidate has previous leadership experience in customer service, possesses strong communication skills, and is proficient with Microsoft Office. The role is full-time and offers a supportive and service-oriented culture.

Qualifications

• Previous leadership experience in customer service or related field preferred.
• Ability to motivate and lead teams in a fast-paced environment.
• Strong attention to detail and professionalism.

Responsibilities

• Ensure front desk operations are efficient and service-focused.
• Coach and develop front desk team members.
• Support member outreach and engagement initiatives.

Skills

Leadership experience

Strong communication skills

Problem-solving skills

Organizational skills

Relationship-building skills

Tools

Microsoft Office

Job description

The J in Chesterfield is seeking an Assistant Manager for Member Services to lead daily operations and enhance member experiences. You will oversee front desk activities, coach team members, and drive member retention initiatives in a fast-paced environment.

The ideal candidate has previous leadership experience in customer service, possesses strong communication skills, and is proficient with Microsoft Office. The role is full-time and offers a supportive and service-oriented culture.