Member Experience Lead - Front Desk at Fitness Center

Exos; Boston (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits available

Job summary

Exos is seeking a Receptionist to join our team in Boston, MA. You will greet members, assist with enrollment, and support front desk operations while delivering exceptional customer service.

Responsibilities include payroll coordination, generating financial reports, inventory checks, and maintaining clean, well-stocked fitness centers. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• Strong organizational and customer-service orientation.
• Knowledge of Google applications and Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high-quality personalized member service at the front desk.
• Greet members, assist with enrollment and front desk operations.
• Coordinate with Manager on payroll accuracy.
• Generate and assist with financial tracking reports.
• Maintain locker/towel service inventory and accuracy.
• Assist with membership reports and monthly audits.
• Respond to member concerns and complaints professionally.
• Keep fitness centers stocked and clean.
• Perform other duties as needed.

Skills

Customer service

Organizational skills

Written and verbal communication

Education

High School diploma

Tools

Google Workspace

Microsoft Office

Job description

Exos is seeking a Receptionist to join our team in Boston, MA. You will greet members, assist with enrollment, and support front desk operations while delivering exceptional customer service.

Responsibilities include payroll coordination, generating financial reports, inventory checks, and maintaining clean, well-stocked fitness centers. Strong communication and organizational skills are essential.