Member Experience Manager

Grouper; New York (NY); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Grouper seeks a Member Experience Manager to ensure every member has a seamless, awesome experience. You’ll be the backbone of our member journey, juggling quick problem solving, humor, and high-energy service to make interactions feel effortless.

Ideal candidates are college graduates who have thrived in fast-paced settings, with grace under pressure and a multitasking mastery. Startup experience and a love of technology are pluses.

Qualifications

• College graduate required.
• Grace under pressure essential.
• Quick witted and playful demeanor required.
• Monster of a multitasker with strong multitasking ability.
• Born problem solver who can think on their feet.
• Experience as a Grouper is preferred.

Connaissances

Grace under pressure

Quick witted

Multitasking

Problem solving

Playful

Grouper experience

Formation

College graduate

Description du poste

Member Experience Manager

LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE.Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a seamless, awesome experience for our members. Making it look easy is a tough job, though. We burn the midnight oil on a regular basis and we go above and beyond each day. Consider us the Navy SEALS of customer service

Required:

• Has been on a Grouper
• College graduate
• Grace under pressure
• Quick witted and playful
• Monster of a multitasker
• Born problem solver

Preferred:

• Awesome accent
• Customer Service experience
• Startup experience
• Love of technology