Member Experience Lead & Community Builder

Industrious; Plano (TX); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Heavily subsidized healthcare plans

Generous paid time off

Wellness programs

Professional development grants

401k plan

Job summary

Industrious is seeking a proactive Member Experience Manager for our Plano location. This in-person role centers on delivering exceptional day‑to‑day experiences, solving member needs, and curating community programming.

You’ll connect with the broader business community, identify potential members, and orchestrate events that showcase Industrious solutions. You’ll be the face of the local market, collaborating with teams to ensure smooth operations, and you’ll thrive on delivering high‑quality

Qualifications

• Strong interpersonal and problem-solving skills to engage members and visitors.
• Ability to communicate clearly with diverse teams and leadership.
• Willingness to perform hands-on hospitality tasks and assist in events.

Responsibilities

• Serve as the on-site lead for Plano, coordinating daily operations five days a week.
• Identify member needs and deliver solutions through a consultative approach.
• Plan and execute events, programming, and community engagement activities.
• Represent Industrious in the local market and build relationships with prospective members.
• Ensure facilities are well-maintained and safety protocols are followed.

Skills

Customer service

Teamwork

Communication

Attention to detail

Resilience

Job description

Industrious is seeking a proactive Member Experience Manager for our Plano location. This in-person role centers on delivering exceptional day‑to‑day experiences, solving member needs, and curating community programming.

You’ll connect with the broader business community, identify potential members, and orchestrate events that showcase Industrious solutions. You’ll be the face of the local market, collaborating with teams to ensure smooth operations, and you’ll thrive on delivering high‑quality