Member Experience Lead — Coaching & Wellbeing Advocate

Lake Trust Credit Union; Howell (MI); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial Wellbeing Services

401(K) matching up to 5%

Health Insurance with Wellness Incent

Employee Wellbeing Services

DE&I Initiatives

Work-Life Balance

Descripción de la vacante

Lake Trust Credit Union is seeking a Member Experience Assistant Manager in Howell, MI to inspire teams and enhance member relationships while ensuring operational excellence in the Relationship Center and/or Contact Center.

Ideal candidates bring 1–2 years of supervisory experience, strong problem solving and communication skills, and a passion for coaching others to support our members on their financial wellbeing journey.

Formación

• High school diploma required, Associate or Bachelor’s degree preferred.
• Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization.
• Excellent problem solving and communication skills.
• Ability to quickly adapt to changing priorities.
• Passion for leading and coaching others.
• Ability to motivate and inspire team.
• Proven ability to support a strong member service culture while building member wellbeing.
• Ability to maintain high degree of confidentiality and professional demeanor in all situations.
• Willingness and ability to support other locations as needed.
• Willingness and ability to assume Member Experience Manager responsibilities as needed

Responsabilidades

• Assist Member Experience Manager in providing leadership and coaching to the team, in ensuring operational excellence, quality member service, and goal attainment.
• Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success.
• Demonstrate excellent communication skills, think creatively and use sound judgement when working with your team to solve problems, focusing on one stop resolution for our members.
• Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance.
• Be adaptable and remain flexible in the face of rapidly changing business needs.
• Expand and grow strong relationships among peers and other departments, encourage open communication and collaboration.
• Assist Member Experience Manager in conducting meetings, huddles, and training sessions.
• Assist team with transactions and procedures as needed.
• Maintain knowledge of products, services, and procedures to effectively service members.
• Perform other duties as required and/or assigned.

Descripción del empleo

Lake Trust Credit Union is seeking a Member Experience Assistant Manager in Howell, MI to inspire teams and enhance member relationships while ensuring operational excellence in the Relationship Center and/or Contact Center.

Ideal candidates bring 1–2 years of supervisory experience, strong problem solving and communication skills, and a passion for coaching others to support our members on their financial wellbeing journey.