Member Experience Host – Health Clinic

Crossover Health Medical Group, APC; Boise (ID); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Crossover Health Medical Group, APC is seeking a Host to deliver an exceptional member service experience at our Boise clinic. You will assist members with check-in and apply knowledge of self-insured employer health insurance, including copays and benefits, guiding them through their visit with warmth and professionalism.

You will welcome members, coordinate scheduling, respond to emails and calls, support clinic workflows, and collaborate with providers and staff to ensure a seamless

Qualifications

• Bachelor's degree or equivalent experience is required.
• Minimum 1 year of customer service experience preferred.
• Experience in healthcare service delivery is a plus.

Responsabilités

• Welcomes members with hospitality and professionalism.
• Assists with member check-in and benefits questions.
• Handles inquiries via phone, email, and in person.
• Supports clinic workflows and patient scheduling processes.
• Processes transactions to begin or complete visits.
• Collaborates with providers and staff to ensure a seamless experience.

Connaissances

Customer service

Hospitality

Communication

Multitasking

Teamwork

Formation

Bachelor's degree or equivalent experience

1 year customer service experience

Outils

Apple devices

Windows

CRM systems

Description du poste

Crossover Health Medical Group, APC is seeking a Host to deliver an exceptional member service experience at our Boise clinic. You will assist members with check-in and apply knowledge of self-insured employer health insurance, including copays and benefits, guiding them through their visit with warmth and professionalism.

You will welcome members, coordinate scheduling, respond to emails and calls, support clinic workflows, and collaborate with providers and staff to ensure a seamless