Per Diem Patient Care Host

Crossover Health Medical Group, APC; Everett (WA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

401K

Job summary

Crossover Health is hiring a Host to provide exceptional member service at our on-site health center. You will greet members, assist with check-in, explain benefits, and coordinate with care teams to ensure a smooth visit.

Strong customer service and healthcare awareness are essential. This role requires a Bachelor’s degree or equivalent experience and at least 1 year in customer service, with preferences for familiarity with Apple devices and collaboration in a care-driven team.

Qualifications

• Bachelor’s degree or equivalent experience and 1 year in customer service.
• Experience with multitasking and conflict resolution.
• Excellent computer skills; familiarity with Apple products.
• Strong interpersonal and collaborative skills.
• Health-care service delivery experience and BLS certification.

Responsibilities

• Greet members with hospitality and professionalism.
• Deliver uncompromised service and outcomes.
• Support special requests and resolve member questions.
• Assist with assigned projects and provider or patient requests.
• Support member check-in, including benefits and clinic workflow.
• Process transactions to begin or complete visits.
• Explain employer-sponsored health insurance topics to members.
• Respond to calls and emails; schedule appointments.
• Collaborate with providers to deliver seamless care.
• Perform other duties as assigned.

Skills

Customer service

Hospitality

Interpersonal skills

Multitasking

Organizational skills

Ownership and initiative

Healthcare service delivery experience

Education

Bachelor’s degree or equivalent experience

Tools

Apple devices

ChromeOS

Windows OS

Job description

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

Job Summary The Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center.

Job Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience 1 year of experience in customer service position

Preferred Qualifications

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
• Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills
• High level of ownership, accountability and initiative
• Experience with multitasking, issue resolution, and conflict management
• Experience in a health care service delivery environment
• BLS (Basic Life Support) certification

Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time
• Occasionally required to lift and carry items weighing up to 50 lbs
• Manual and finger dexterity and hand-eye coordination
• Requires corrected vision, hearing and speech within normal ranges
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The base pay range for this position is $22.51 to $29 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for 401K.

Equal Employment Opportunity

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [e-mail].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Onsite

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.