Member Experience Host - Dining Room & Wine Service

Paycom; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Hillcrest Country Club in Los Angeles, CA seeks a Dining Room Host to welcome Members and guests as they arrive in the Dining Room, Grill Room and Patio. You will greet by name, assist with seating, and collaborate with Captains and Managers to optimize the floor plan for service.

Responsibilities include ensuring readiness of the dining area, coordinating with the front desk for reservations, upholding HCC policies and safety procedures, and delivering flawless guest experiences.

Qualifications

• Minimum 1 year of service experience in a similar capacity.
• Able to communicate effectively and professionally in English with all stakeholders; follow oral and written instructions.
• Team player able to work well with others; detail oriented and proactive.
• Bi-lingual English and Spanish.
• Strong knowledge of wine, food pairing and service procedures.
• Able to learn the Hillcrest menu, wine list and member names.
• Excellent grooming and professional appearance; clean and complete uniform as designated.
• Punctual and reliable; able to work weekends, holidays, and long hours on short notice.
• Lift up to 10 lbs; CPR and Food Handler certifications preferred.

Responsibilities

• Greet Members and guests as they arrive to dine in the Dining Room, Grill Room and Patio.
• Seat guests promptly and assist with seating; coordinate with floor team.
• Ensure dining room is ready for service and help with floor plan adjustments.
• Coordinate with front desk to maintain up-to-date reservation information.
• Enforce Hillcrest rules, policies and safety procedures; support performance reviews as needed.

Skills

Communication

Teamwork

Attention to detail

Bilingual English/Spanish

Wine knowledge

Customer service

Administration experience

Education

Food Handler Certification

CPR Certification preferred

Tools

POS system

Job description

Hillcrest Country Club in Los Angeles, CA seeks a Dining Room Host to welcome Members and guests as they arrive in the Dining Room, Grill Room and Patio. You will greet by name, assist with seating, and collaborate with Captains and Managers to optimize the floor plan for service.

Responsibilities include ensuring readiness of the dining area, coordinating with the front desk for reservations, upholding HCC policies and safety procedures, and delivering flawless guest experiences.