Guest Experience Host — Fine Dining & VIP Welcome

The h.wood Group; Santa Monica (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental and Vision Insurance

Dining Discount

Job summary

The h.wood Group in Los Angeles is seeking a Host to be the face of the restaurant, creating a warm, inviting first impression for guests. The ideal candidate embraces a guest-first attitude, strong service commitment, and excellent communication skills.

Open availability is preferred, and you'll coordinate with team members to ensure a smooth dining experience. Key responsibilities include greeting and escorting guests, managing guest flow, tending to VIPs, and maintaining a clean, professional

Qualifications

• Minimum 1 year experience as a host in a high-volume, fine dining setting.
• Must have excellent time management and strong communication.
• Must be 21+ and authorized to work in the United States.
• Ability to stand for long shifts (up to 8 hours) and assist in maintaining guest flow.

Responsibilities

• Greet and escort guests to tables in a gracious and professional manner.
• Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience.
• Greet and acknowledge VIPs in a professional manner.
• Control the flow of guests coming into the restaurant and bar.
• Anticipate guest needs and respond appropriately with a sense of urgency.
• Maintain a proactive approach to solving any guest questions or problems.
• Direct guest to the appropriate waiting area and provide table updates.
• Bid farewell to guests, using their name, and encouraging them to return to the restaurant.
• Maintain a clean and sanitized work environment.
• Answer phone calls and direct them to the appropriate department.
• Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information.
• Oversee daily restaurant reservations and pre-assigns seating when necessary.
• Communicate with management regarding special orders, cake orders, special requests, and VIP requests.
• Shut down podium and reorganize host stand at end of a shift.
• Ensure that all lost items are returned to management.
• Act as a brand ambassador for the company.
• Ensure compliance of all procedures and policies set forth by the company, division, and Health Department.
• Perform all opening and closing duties as assigned.

Skills

Guest service

Communication skills

Teamwork

Time management

Professional demeanor

Job description

The h.wood Group in Los Angeles is seeking a Host to be the face of the restaurant, creating a warm, inviting first impression for guests. The ideal candidate embraces a guest-first attitude, strong service commitment, and excellent communication skills.

Open availability is preferred, and you'll coordinate with team members to ensure a smooth dining experience. Key responsibilities include greeting and escorting guests, managing guest flow, tending to VIPs, and maintaining a clean, professional