Member Experience & Growth Specialist

EastRise Credit Union; Williston (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

EastRise Credit Union seeks a Member Service Associate to deepen member relationships by serving both consumer and business deposit and loan needs, promoting products with active listening.

You will handle teller duties, account opening/closing, and digital banking support while maintaining branch operations and ensuring compliance. The role emphasizes high-quality service and community engagement.

Qualifications

• 1–3 years of customer service experience.
• High school diploma or equivalent required.
• Strong communication and problem-solving skills.

Responsibilities

• Assist members with deposits, loans, and account inquiries.
• Provide teller support and basic banking services.
• Promote Credit Union products and services based on member needs.
• Support branch daily operations and compliance.

Skills

Customer service

Sales and product promotion

Cash handling

Fraud mitigation

Digital banking

Communication

Teamwork

Microsoft Office

Financial systems

Data management

Analytical loan applications

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial systems

Digital communications tools

Job description

EastRise Credit Union seeks a Member Service Associate to deepen member relationships by serving both consumer and business deposit and loan needs, promoting products with active listening.

You will handle teller duties, account opening/closing, and digital banking support while maintaining branch operations and ensuring compliance. The role emphasizes high-quality service and community engagement.